Privacy Policy

OGIXO ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, use our mobile Apps, use our services, or otherwise interact with us.

1. Information We Collect

We may collect and process the following types of personal information about you:

a. Information You Provide

• Contact Details: Name, address, email address, telephone number, and other relevant contact information.
• Service Details: Information related to your specific requirements for our services (e.g., pick-up and drop-off locations).
• Payment Information: Billing address and payment details (managed by a secure third-party provider).
• Communication History: Records of interactions with our customer support team.

b. Information Collected Automatically

• Usage Data: Data about your interaction with our website, such as IP address, browser type, device information, pages visited, and time spent on each page.
• Cookies and Tracking Technologies: We use cookies to collect information about your browsing behaviour on our website. You can manage your cookie preferences through your browser settings.

c. Information from Third Parties

• We may receive additional personal data from third parties, such as payment providers, business partners, and publicly available sources, to verify and enhance our records.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To fulfil and manage your requests, bookings, and transactions.
• Customer Support: To respond to your inquiries, resolve issues, and enhance customer service.
• Payments and Invoicing: To process payments, handle invoicing, and manage financial transactions.
• Communication: To send service-related messages, such as order confirmations, updates, and promotional offers (when consented).
• Analytics and Improvements: To analyze usage patterns, improve our services, and personalize your experience on our platform.
• Legal Obligations: To comply with regulatory requirements and legal obligations, including fraud prevention and dispute resolution.

3. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party providers that assist in delivering our services.
• Legal Compliance: Authorities or third parties when required by law, such as for fraud prevention or in response to lawful requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, in line with legal, tax, and accounting requirements. After this period, your personal data will be securely deleted or anonymized.

5. Your Rights

Under UK data protection law, you have certain rights regarding your personal data:

• Access: Request a copy of your personal information.
• Correction: Request corrections of inaccuracies in your personal information.
• Deletion: Request the deletion of your personal information where applicable.
• Objection to Processing: Object to processing in certain circumstances.
• Withdrawal of Consent: Withdraw consent where data processing is based on your consent.

To exercise any of these rights, please contact us at info@ogixo.com

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or destruction. Although we take reasonable steps to secure your data, no system can be 100% secure.

7. International Transfers

We may transfer your personal data outside of the UK or the European Economic Area (EEA) for processing by our service providers. Where such transfers occur, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

8. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze performance, and personalize content. By using our site, you consent to our use of cookies, unless you adjust your browser settings to reject them.

9. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy applies only to OGIXO, and we are not responsible for the content or practices of these external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@ogixo.com